Golden Goose Ads

Terms & Conditions

Standard Terms and Conditions for Website Use and Service Provision by "Golden Goose Ads" Ltd

Effective Date: 20 October 2026

These Standard Terms and Conditions govern the relations between "Golden Goose Ads" LTD, hereinafter referred to as the "Trader" or the "Company", on the one part, and the Users of the web pages and services located on the website www.goldengooseads.com, hereinafter referred to as "users", on the other part.

"Golden Goose Ads" LTD is a limited liability company incorporated and existing under the laws of the Republic of Bulgaria, registered in the Commercial Register kept by the Registry Agency under UIC (EIK) 208869184, which manages the website www.goldengooseads.com and conducts its commercial activities through it. The Company has its registered office and business address at: village of Ablanitsa, postal code 2932, 28 Vasil Levski Str., Republic of Bulgaria; contact email: dg.digitalm@gmail.com; telephone: +359 89 4299307.

Please read these published Standard Terms and Conditions in full before using the information and commercial services offered on the Website (referred to as the "Services").

This document contains information regarding the business activities and terms of use of the services provided by "Golden Goose Ads" LTD and governs the relationship between us and each of our clients and users.

Confirmation and acceptance of the Standard Terms and Conditions is a necessary and mandatory condition for concluding a contract between the User and the Trader.

By accepting these Standard Terms and Conditions, the User agrees that their personal data will be processed on the basis of the contract concluded between them and the Trader.

Section I. Definitions

Art. 1. In the interpretation and application of these Standard Terms and Conditions, the following terms and expressions shall have the meanings set out below:

  • Company (also "Provider", "Contractor", "Trader", "we", "us", "our") – "Golden Goose Ads" LTD, UIC (EIK) 208869184, with registered office and address of management: village of Ablanitsa, postal code 2932, 28 Vasil Levski Str., Bulgaria, email: dg.digitalm@gmail.com. The Company is not registered for VAT purposes.
  • Website or Site – the website accessible at www.goldengooseads.com, owned and operated by the Company.
  • Standard Terms and Conditions (or "Terms", "T&Cs") – these Standard Terms and Conditions of Business, including the terms of use, cookie rules, alternative dispute resolution procedures, and all other legally relevant information published on the Website.
  • User – any person who accesses, browses, or uses the Website.
  • Client (B2B, "you", "your") – any legal entity or sole trader/natural person who engages the Company to provide Services for their commercial, professional, or trade purposes.
  • Consumer (B2C) – any natural person who engages the Company to provide Services for purposes that fall outside the scope of their commercial, business, craft, or professional activity, within the meaning of §13, item 1 of the Supplementary Provisions of the Bulgarian Consumer Protection Act (CPA).
  • Service or Services – any material, intellectual, or digital marketing activity provided by the Company independently for the benefit of another person, including, but not limited to: Pay-Per-Click (PPC) advertising; Content Marketing; Social Media Management; Social Media Ads Management; Multi-Platform Digital Advertising; Email Marketing; Advertising Research, Strategy, and Creative Development; Lead Generation; Brand Design Materials; Search Engine Optimization (SEO); Competitor Research and Monitoring; Design, Optimization, and Development of Websites / Online Stores / Landing Pages; Video Shooting and Video Post-Production/Editing for clients.
  • Service Agreement (or "Agreement", "Contract") – any contract, other than a sales contract, under which the Trader supplies or undertakes to supply digital marketing services to the client/consumer, and the client/consumer pays or undertakes to pay the price for them.
  • Work or Deliverables – any specific project deliverable or copyright-protected work created by the Company in performance of the Services, such as marketing copy, ad texts, graphic visual assets, audio-visual works, software code, landing page designs, brand assets, and marketing strategies.
  • Malicious Actions – any acts or omissions that disrupt the normal operation of the Website, sending unsolicited commercial messages (SPAM), unauthorized access to server resources, infringement of intellectual property rights, or any other acts violating applicable Bulgarian or EU legislation.
  • Statement of Work / Offer (SOW) – any individual commercial proposal, technical specification, project scope document, or written confirmation exchanged via email, where the parties have agreed on the specific Services, scope, timelines, pricing, milestones, and deliverables.
  • Client Materials – all content, materials, data, marketing copy, images, logos, trademarks, video files, customer databases, technical parameters, and information in any format provided by or on behalf of the Client/Consumer to the Company for the purpose of executing the Services.
  • Provider Pre-existing IPRs and Know-how – all proprietary software tools, utilities, source and object code, libraries, templates, scripts, methodologies, know-how, and technology that predate the Agreement or are of general applicability in digital marketing and web production developed by the Company.
  • Third-Party Materials – stock images, fonts, audio tracks, video footage, plugins, software libraries, and platforms owned by third parties and integrated or used in providing the Services in accordance with their respective licensing terms.
  • Confidential Information – all non-public information (whether oral, written, electronic, or visual) disclosed by one party to the other in connection with the Agreement, including business, financial, technical, tactical, pricing, marketing strategies, customer lists, and proprietary secrets.
  • Force Majeure – an unforeseen or unavoidable event of an extraordinary nature within the meaning of Art. 306 of the Bulgarian Commercial Act, arising after the conclusion of the contract, including natural disasters, acts of government or state authorities, war, industrial action, global telecommunications or cloud infrastructure failures, and unexpected technical blocks or disruptions caused by major third-party ad networks (e.g., Meta, Google).

Section II. Subject Matter and Scope

  • Art. 2. (1) These Standard Terms and Conditions govern the relations between the Company and Users of the Website, as well as the terms and conditions for commissioning and supplying the Services.
  • (2) These Terms are binding upon all Users. By accessing, browsing, or using the Website, the User declares that they are familiar with these Terms, agree to their content, and undertake to abide by them.
  • (3) The specific provisions of these Terms relating to "Consumers" shall apply solely to natural persons who meet the legal definition under the Bulgarian Consumer Protection Act.
  • (4) These Standard Terms and Conditions, together with the applicable Statement of Work (Offer) and/or individual agreement, constitute the entire agreement between the parties. In the event of any conflict or inconsistency between the provisions of these Standard Terms and Conditions and the express terms agreed in an approved Statement of Work (Offer) or signed individual contract, the specific terms of the Statement of Work / contract shall prevail in accordance with Art. 298, para. 3 of the Bulgarian Commercial Act.
  • (5) As of the date of entry into force of these General Terms and Conditions, the Website does not support functionality for registering user profiles (accounts) and using the Site and sending inquiries does not require creating an account.

Section III. Formation of Service Agreement, Scope and Variations

Art. 3. (1) A contract for the provision of Services shall be concluded by: a) submitting an inquiry via the contact form on the Website, by email, or by phone, followed by an individual commercial offer prepared by the Company and its written acceptance by the Client/Consumer; or b) signing an individual written agreement between the parties.

  • (2) Upon acceptance of the offer, the Client/Consumer agrees to these Standard Terms and Conditions, which become an integral part of the contract.
  • (3) The Company provides the Client/Consumer with information on the technical steps for concluding the contract, its electronic filing, and the technical means for identifying and correcting input errors prior to final confirmation.
  • (4) Following the conclusion of a distance contract, the Company shall send the Consumer (B2C) a confirmation of the contract on a durable medium (email).

Art. 4. (1) The Trader reserves the right to refuse to enter into a contract with an incorrect or non-compliant User/Consumer. (2) The Trader may treat a User/Consumer as incorrect where: 1. there is a breach of these Standard Terms and Conditions by the User/Consumer; 2. incorrect, abusive, arrogant, or aggressive behavior towards representatives of the Trader has been established; or 3. systematic abuse by the User/Consumer against the Trader is established. (3) Payment for the service constitutes an element of the factual composition of contract formation.

Art. 5. (1) The Company shall assign qualified personnel whom it considers appropriate to perform the Services, and may at its discretion assign, re-assign, or substitute personnel, or appoint subcontractors to carry out all or part of the obligations, remaining liable for their performance as for its own acts.

(2) Any variation in the scope of the agreed Services, campaign parameters, or deliverables requested by the Client after the approval of the Statement of Work shall be agreed upon in writing.

(3) The Company shall have the right to amend the Statement of Work (including fee adjustments and timeline extensions) where additional costs or delays arise due to: 1. material changes by the Client in the scope, requirements, or objectives of the Services; 2. defective, unsuitable, or corrupted Client Materials supplied to the Company, requiring unexpected re-formatting or remediation; 3. inaccurate, incomplete, or delayed instructions or access credentials from the Client; or 4. exceptional circumstances outside the Company's control, including changes in third-party advertising network fees or currency fluctuations.

Section IV. Fees and Payment Terms

Art. 6. (1) The fees for the Services are determined based on individual commercial offer (Individual Assignment) prepared by the Company. Unless otherwise expressly stated in the Individual Assignment, the fees do not include value added tax (VAT), given the fact that the Company is not registered under VAT. In the case of offers to Consumers (B2C), the final price due is indicated according to the applicable legislation.

  • (2) Payment schedules and milestones are agreed in the individual offer. Payment may be scheduled upon completion of deliverables or divided into stages for ongoing retainers and long-term projects.
  • (3) In the event of late payment by a Client (B2B), statutory interest for late payment shall be due in accordance with applicable Bulgarian commercial law.

Art. 7. (1) The Consumer may pay the price of the ordered services via bank wire transfer or, where such an option is explicitly made available by the Trader, through an integrated third-party payment service provider.

  • (2) Payment by bank transfer shall be deemed completed at the moment the Trader's bank account is credited with the full amount, accompanied by sufficient reference information identifying the order.
  • (3) If the Consumer selects a payment method involving a third-party payment provider, the Consumer may be bound by the terms, conditions, and transaction fees of that third party.
  • (4) The Trader shall not be liable if a payment method involving a third-party payment provider is temporarily unavailable or malfunctioning due to reasons not attributable to the Trader's fault.
  • (5) The Trader reserves the right to introduce additional payment methods on the Website.

Art. 8. (1) Unless otherwise agreed in the Statement of Work for B2B engagements, the agreed fee shall be paid as follows: after the completion of the assigned work, and in the case of projects with long-term implementation – in separate stages according to the schedule agreed in the Individual Assignment, within 14 days from the issuance of the relevant invoice.

  • (2) All sums due from the Client (B2B) shall be paid in full without any deduction, withholding, or set-off, unless expressly agreed in writing by the Company.
  • (3) In the event of overdue payment by a Client (B2B), without prejudice to claiming compensation under Art. 309a of the Bulgarian Commercial Act, the Company may, upon giving 7 days' prior written notice, suspend the provision of the Services and the creation of Deliverables until full payment is received. The Company shall not be liable for any campaign delays, missed ad schedules, or damages resulting from such justified suspension.

Section V. Rights and Obligations of the Parties. Cooperation and Acceptance of Deliverables

Art. 9. (1) The Company undertakes: a) to perform the Services with the standard of care of a prudent merchant and digital marketing professional; b) to inform the Client/Consumer regarding the progress of work; c) to maintain the confidentiality of non-public commercial information provided by the Client/Consumer.

(2) The Client/Consumer undertakes: a) to pay the agreed remuneration within the specified deadlines; b) to provide necessary cooperation, materials, information, and platform access credentials required for the performance of the Services; c) to use the Website in good faith and refrain from Malicious Actions.

  • (3) The Client/Consumer undertakes to fully cooperate and act in good faith towards the Company at all times, providing prompt feedback, approvals, and materials when requested. The Company shall not be liable for any delay in delivering campaigns or milestones caused by the Client's failure to provide timely feedback, approvals, or required inputs.
  • (4) The Client shall be solely responsible for the accuracy, correctness, and legality of all instructions, information, and materials supplied to the Company, and the Company's reliance thereon shall not limit the Client's liability.

Art. 10. (1) Delivery of Deliverables (texts, visual creatives, videos, landing pages, strategies, etc.) shall be made as specified in the SOW (via email, cloud link, or collaborative project management tool).

  • (2) Upon delivery of Deliverables, the Client (B2B) shall inspect them and, within 5 (five) business days from receipt, notify the Company in writing of any material defect or non-conformity against the agreed SOW specification. The Company shall remedy non-conformities within a reasonable timeframe.
  • (3) In the event the Client (B2B) fails to notify the Company of defects within the said 5-day period, the Deliverables shall be deemed irrevocably accepted without objection pursuant to Art. 264, para. 3 of the Bulgarian Obligations and Contracts Act (OCA).
  • (4) Deliverables shall also be deemed accepted by the Client (B2B) where the Client launches them publicly, publishes them, or uses them in live commercial operations.
  • (5) The provisions of paras. 2, 3, and 4 shall not limit or prejudice the mandatory statutory rights of Consumers (B2C) to make consumer warranty claims under the Bulgarian Consumer Protection Act.

Section VI. Special Rights of Consumers (B2C)

Art. 11. (1) A Consumer (B2C) has the right to withdraw from a distance Service Agreement, without stating a reason, within 14 (fourteen) calendar days from the date of conclusion of the contract, pursuant to Art. 50 et seq. of the Bulgarian Consumer Protection Act (CPA).

  • (2) If the Consumer requests the performance of the Services to begin during the 14-day withdrawal period, the Consumer must submit an express request to that effect to the correspondence email address or to the Company's address. In such case, if the Consumer subsequently exercises the right of withdrawal before the Service is fully performed, the Consumer shall pay the Trader an amount proportionate to what has been actually provided up to the date of withdrawal notification, in relation to the total contract price, pursuant to Art. 55, para. 5 of the CPA.
  • (3) The Consumer shall not have the right of withdrawal under Art. 50 of the CPA where the Service has been fully performed, provided that the performance began with the Consumer's prior express consent and acknowledgment that they will lose the right of withdrawal once the contract has been fully performed by the Trader (Art. 57, item 1 of the CPA).
  • (4) Beyond the statutory distance withdrawal rights, the Trader may provide additional cancellation options, which shall be communicated via the Website interface.
  • (5) To exercise the right of withdrawal, the Consumer must notify the Trader of their decision by an unequivocal statement, specifying the services from which they wish to withdraw.
  • (6) The Trader provides a standard withdrawal form (Schedule No. 1) on the Website and enables its submission electronically or via email.
  • (7) Upon a valid withdrawal, the Trader shall reimburse all payments received from the Consumer (or the remaining balance after deducting proportionate amounts under para. 2) no later than 14 days from the date of receipt of the withdrawal notice, using the same payment method used by the Consumer.
  • (8) The rules regarding statutory withdrawal apply exclusively to individuals who qualify as "Consumers" under the CPA. No such statutory right of withdrawal is granted to legal entities or clients acting within their business, commercial, or professional capacity.
  • (9) For clients who do not qualify as consumers, any contract cancellation terms must be negotiated and agreed upon individually in writing.

Art. 12. (1) The Consumer has the right to file a complaint for any non-conformity of the service with the contract/order when discrepancies with its description are discovered after performance.

  • (2) The Consumer may file a complaint regardless of whether a commercial guarantee has been granted.
  • (3) When filing a complaint, the Consumer may demand bringing the service into conformity with the contract, re-performance/correction of the service, a proportionate price reduction, or contract rescission and refund of the paid price pursuant to Art. 125, para. 3 of the CPA.
  • (4) The complaint may be submitted orally by phone or in writing to the Company's email or postal address. The Trader provides access to a complaint form (Schedule No. 2) on the Website.
  • (5) When filing a complaint, the Consumer shall indicate the subject of the complaint, the preferred remedy or claimed refund amount, and contact details.
  • (6) Filing a complaint does not prevent the Consumer from bringing legal action before the competent court.
  • (7) The Trader maintains a statutory register of consumer complaints. The Consumer shall be issued a confirmation email indicating the complaint registration number and the type of service.
  • (8) When satisfying a complaint, the Trader shall issue a written act in two copies and provide one copy to the Consumer.
  • (9) The following circumstances shall not constitute a service non-conformity or defect: factors beyond the Trader's reasonable control, including algorithmic updates, policy changes, account bans, or technical interruptions implemented by Google, Meta, TikTok, LinkedIn, or other third-party digital platforms, general market fluctuations, competitor actions, shifts in consumer purchasing behavior, or defective materials and instructions approved by the Client.

Section VII. Intellectual Property Rights

  • Art. 13. (1) All intellectual property rights in and to the Website content, database assets, texts, designs, logos, and code belong to the Trader or third-party licensors and are protected under the Bulgarian Copyright and Neighboring Rights Act (ZAPSP).
  • (2) In case of unauthorized copying, reproduction, or infringement of the Trader's intellectual property, the Trader reserves the right to claim full compensation for all direct and indirect damages.
  • (3) Except where explicitly authorized, Users may not copy, modify, distribute, or broadcast any informational resources from the Website.
  • (4) The Trader shall take reasonable care to provide uninterrupted access to the Website services, but reserves the right to suspend or update services and remove materials at its discretion.
  • (5) Where deliverables (brand assets, graphic designs, marketing copy, video productions) created for the Client qualify as copyright works, unless otherwise agreed in writing, upon full payment of the agreed fee, the Client is granted a non-exclusive, perpetual license to use the Deliverables for the specific commercial purposes for which they were commissioned.
  • Art. 14. (1) Without prejudice to the Client's usage rights, the Trader reserves the perpetual right to use the created Deliverables and the Client's trade name and logo for self-promotional purposes, including showcasing them in the Company's portfolio, case studies, website, and commercial pitches as references for completed commercial work.
  • (2) Unless otherwise agreed, the Trader retains the moral right to be acknowledged as the author (attribution) of the created materials to the extent customary in advertising practice.
  • (3) All intellectual property rights in Client Materials remain the exclusive property of the Client. The Client grants the Company a non-exclusive, royalty-free license to use, adapt, and host the Client Materials solely to the extent necessary to perform the Services.
  • (4) The Company retains all rights, title, and interest in Provider Pre-existing IPRs and Know-how. The delivery of final results shall not obligate the Company to disclose or transfer proprietary source codes, underlying tools, or methodologies. Any new techniques or know-how devised during the performance shall remain the Company's property.
  • (5) Third-Party Materials (stock photos, video clips, sound recordings, fonts, plugins) incorporated into the Deliverables remain the property of their respective third-party licensors and may be used by the Client strictly subject to the applicable third-party license terms.

Section VIII. Liability and Indemnity

  • Art. 15. (1) The Company warrants that it shall perform the Services with professional skill, diligence, and care in accordance with recognized standards of digital marketing, and that Deliverables shall materially conform to the approved SOW.
  • (2) The Company shall not be liable for damages resulting from third-party actions (e.g., search engine or social network algorithm changes, platform account restrictions complying with client briefs), technical outages beyond the Company's control, or inaccurate information provided by the Client.
  • (3) The total aggregate liability of the Company to a Client (B2B) for any and all claims arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the total fees actually paid by the Client to the Company under the specific SOW under which the claim arose, except in cases of willful misconduct (intent) or gross negligence.
  • (4) In B2B relations, under no circumstances shall the Company be liable for any indirect, special, incidental, or consequential damages, loss of business profits, business interruption, loss of data, or loss of reputation.
  • (5) The Client (B2B) shall indemnify and hold harmless the Company, its managers, employees, and subcontractors against all claims, proceedings, damages, liabilities, regulatory penalties, and expenses (including reasonable legal fees) resulting from: 1. Client Materials that infringe third-party intellectual property, privacy, or moral rights, or contain defamatory, unlawful, or misleading content; 2. any breach by the Client of consumer protection, unfair competition, advertising, or trade regulatory laws concerning the advertised products/services; 3. any breach of these Terms by the Client.
  • (6) Marketing recommendations and strategic suggestions provided by the Company are given in good faith. The Client remains solely responsible for ensuring that its campaigns and advertised products/services comply with all legal and regulatory requirements in the target jurisdictions.
  • (7) Contractual terms excluding or limiting the Company's liability towards Consumers (B2C) shall be null and void if they contradict imperative provisions of the Consumer Protection Act.

Section IX. Confidentiality

  • Art. 16. (1) Each party undertakes to treat as strictly confidential all Confidential Information disclosed by the other party and shall not disclose or use such information for purposes outside the Agreement without prior written consent.
  • (2) Confidentiality obligations shall not apply to information that: 1. was already in the recipient's lawful possession without confidentiality obligations prior to disclosure; 2. becomes publicly available without breach by the receiving party; 3. is rightfully acquired from a third party without restriction on disclosure; 4. is independently developed without use of the disclosing party's Confidential Information; or 5. must be disclosed by law, court order, or competent regulatory authority, provided the receiving party gives prompt written notice where legally permissible.
  • (3) Confidentiality obligations shall survive the termination or expiration of the Agreement.

Section X. Force Majeure

  • Art. 17. (1) Neither party shall be liable for failure, delay, or interruption in performing contractual obligations if caused by Force Majeure pursuant to Art. 306 of the Bulgarian Commercial Act.
  • (2) The affected party shall notify the other party in writing within a reasonable time regarding the occurrence of the Force Majeure event and its expected duration.
  • (3) Performance of obligations shall be suspended for the duration of the Force Majeure event. If the event continues for more than 30 (thirty) calendar days, either party may terminate the contract upon written notice without penalty, settling accounts for work actually performed.

Section XI. Termination of Contracts

  • Art. 18. (1) An ongoing retainer Service Agreement may be terminated by either party upon giving one (1) month's prior written notice, unless otherwise agreed in the individual contract.
  • (2) The Trader reserves the right to terminate the agreement immediately without prior notice if it establishes that the services are being used in violation of these Terms, applicable laws of the Republic of Bulgaria, or public policy.
  • (3) The agreement between the parties shall also terminate upon cessation of the Trader's business activity or termination of Website maintenance.
  • (4) Either party may terminate the contract upon giving one (1) week's written notice in the event of default of contractual obligations by the other party.
  • Art. 19. (1) Without prejudice to any other rights or remedies, either party may terminate the Service Agreement with immediate written notice where: 1. the other party commits a material breach (including non-payment) and fails to remedy the breach within 14 (fourteen) calendar days from receipt of written notice; 2. performance becomes permanently and objectively impossible; 3. the other party enters into insolvency, bankruptcy, or liquidation proceedings; or 4. applicable legislation, court order, or regulatory prohibition prevents continuation of the contract.
  • (2) In the event of early unilateral cancellation of a project by a Client (B2B) without fault of the Company, advance payments up to 50% of the project fee shall be non-refundable to cover preparatory work; where more than 50% of the work has been completed, the Client shall pay for the remaining work pro rata up to the date of cancellation.
  • (3) The written form requirement shall be deemed satisfied by electronic mail (email), clicking electronic buttons, or checking interactive check-boxes on the Website, to the extent the statement is technically recorded and retrievable.

Section XII. Data Protection and Cookies

  • Art. 20. (1) The Company processes personal data in strict compliance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.
  • (2) Detailed information regarding processed categories of data, purposes, storage periods, data recipients, and data subject rights is available in the Privacy Policy.
  • (3) The Website uses cookies. Detailed information is provided in the Cookie Policy.
  • (4) The Privacy Policy and Cookie Policy form an integral part of these Standard Terms and Conditions.
  • (5) Where providing the digital marketing Services requires the Company to process personal data on behalf of and under the instructions of the Client (e.g., managing client email subscriber lists, CRM lead handling, custom audience matching), the Company acts as a Data Processor and the Client acts as a Data Controller. In such cases, the parties shall enter into a separate Data Processing Agreement (DPA) pursuant to Art. 28, para. 3 of Regulation (EU) 2016/679 (GDPR).

Section XIII. Final Provisions

  • Art. 21. (1) The Company reserves the right to amend these Standard Terms and Conditions, notifying Users by publishing the updated version on the Website.
  • (2) For ongoing Service Agreements, amendments shall bind the other party if notified and not rejected in writing within: a) 14 calendar days from notice – for Clients (B2B); b) one month from notice – for Consumers (B2C).
  • (3) The invalidity or unenforceability of any individual clause shall not affect the validity of the remaining provisions.
  • Art. 22. (1) The current legislation of the Republic of Bulgaria shall apply to issues not settled in these General Terms and Conditions.
  • (2) Disputes between the parties shall be settled first through negotiations and a good faith search for a mutually acceptable solution.
  • (3) If voluntary settlement is impossible, the dispute shall be referred to the competent court in accordance with the applicable rules of jurisdiction.
  • (4) When the User has the status of a Consumer, this article does not limit his right to refer to the competent consumer protection authorities or to use an applicable alternative dispute resolution procedure.
  • (5) The supervisory authority for the Company's activities is the Consumer Protection Commission (CPC), address: Sofia, 4A Slaveykov Square, website: www.kzp.bg.

Art. 23. These General Terms and Conditions shall enter into force on the date of their publication on www.goldengooseads.com and shall apply until their amendment or cancellation.

Schedule No. 1 – Standard Form for Exercising the Right of Withdrawal

(Complete and send this form only if you wish to withdraw from the service contract pursuant to the Consumer Protection Act.)

To: "Golden Goose Ads" LTD, UIC (EIK) 208869184, village of Ablanitsa, postal code 2932, 28 Vasil Levski Str., Republic of Bulgaria, Email: dg.digitalm@gmail.com

  • I/We* hereby give notice that I/We* withdraw from my/our* contract for the provision of the following digital marketing service*: ....................................................................................
  • Ordered on / Concluded on*: ....................................................................................
  • Name of consumer(s): ....................................................................................
  • Address of consumer(s): ....................................................................................
  • Signature of consumer(s) (only if this form is submitted on paper): ....................................................................................
  • Date: ....................................................................................
  • * Delete as appropriate.

Schedule No. 2 – Complaint / Objection Form for Digital Marketing Services

To: "Golden Goose Ads" LTD, UIC (EIK) 208869184, village of Ablanitsa, postal code 2932, 28 Vasil Levski Str., Republic of Bulgaria, Email: dg.digitalm@gmail.com

  • I. Client / Consumer Details – Name / Company Name: ....................; UIC / PIN (EIK / EGN): ....................; Address: ....................; Email: ....................; Phone Number: ....................
  • II. Contract / Service Information – Contract / Order / SOW No.: ....................; Date of Contract / Engagement: ....................; Type of Service: ☐ SEO Optimization ☐ Google Ads Management ☐ Meta Ads Management ☐ TikTok Ads Management ☐ Social Media Management ☐ Content Marketing ☐ Email Marketing ☐ Website / Landing Page Design & Development ☐ Brand & Graphic Design ☐ Video Shooting & Editing ☐ Other: ....................
  • III. Subject of Complaint – Please describe specifically the nature of the objection / non-conformity: ....................................................................................
  • IV. Relevant Period – From .................... to ....................
  • V. Claimed Remedy / Solution – ☐ Remedying the non-conformity and bringing the service into compliance; ☐ Re-performance / correction of the service / deliverable; ☐ Proportionate price reduction; ☐ Rescission of contract and refund of fees paid (in case of material breach); ☐ Other: ....................
  • VI. Attached Evidence – ☐ Screenshots; ☐ Email correspondence; ☐ Analytics and ad campaign reports; ☐ URLs / links; ☐ Payment proofs / invoices; ☐ Other documents: ....................
  • Date: .................... Signature: ....................
Back to the homepage